Privacy Policy

Introduction

At RRC Management Limited we take your privacy seriously and are committed to ensuring that your personal data is protected in accordance with data protection laws and used in line with your expectations.

This privacy notice explains what personal data we collect, why we collect it, how we use it, the control you have over your personal data and the procedures we have in place to protect it.

When we refer to “we”, “us” or “our”, we mean RRC Management Limited. We can be contacted at enquiries@beaconresilience.co.uk.

Our full legal information as a data controller, is:

Beacon Resilience is the trading name for RRC Management Limited, a company registered in England Wales (number 08799295) with its registered office address at 1 The Row Row, St. Breward, Bodmin, Cornwall, England, PL30 4LN.

The legal basis for handling your data

When collecting your personal data, we’ll always make it clear to you, which data is necessary in connection with a particular service.

The law on data protection sets out a number of different reasons for which an organisation may collect and process your personal data, including:

Consent

In specific situations, we collect and process your data with your consent.

For example when you sign up to receive our free monthly emails, or when we send you certain marketing information.  We ask for your consent to do this, and we will only send you our emails for as long as you continue to consent.

We also rely on consent to send emails to our Monthly Members.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, if you enter into a Monthly Membership or other contract with us we will need certain information to fulfil the agreement we have with you.

Legal compliance

If the law requires us to, we may need to collect and process your data. 

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we will combine the browsing history of many visitors to identify trends and ensure we can keep up with demand, or develop new products/services.

We may also email you after you have downloaded a free sample document in order to follow up on your interest in our products and services. We will do this based on our legitimate interest in marketing our products and services.

When do we collect your personal data?

We collect your personal data when you:

  • Use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. For more information about our use of cookies, please see our cookie policy.
  • Visit our websites, and create a new account, use your account, or submit an enquiry, on the phone or online.
  • Comment on or take part in one of our competitions.
  • Sign up to receive one of our newsletters, we ask for your name and your email address.
  • Request to download a sample document, we ask for your name, company name and your email address. We use this information to email you a link to download the requested document.
  • Book any kind of appointment with us or book to attend an event.
  • When you communicate with us via social media
  • Choose to complete any surveys and you choose to provide your personal details.
  • Have given a third party permission to share with us the information they hold about you in order to use one of our services.
  • Request information about membership and then subsequently sign up as a Monthly Member.
  • Contact us by any means with queries, etc including filling in our contact us form.

What sort of data do we collect and how we use your information?

We want to deliver excellent customer service. In order to achieve this we do need to have relevant information about our service users.

The types of data we collect and how we use it

  • You may be able to participate in research, surveys, prize draws and other promotions. If you choose to participate in these surveys, we ask for information such as your name, e-mail address, contact information, feedback and survey responses. We use your personal data to give greater insight and accuracy into our research and we may also contact you to provide further information regarding your response. We will also use your personal data to administer our prize draws (where applicable). If you request further information we will use your personal data to respond to the request. We may also use this information to develop and improve our products and services and our customer relationships (where relevant).
  • We require information about members to be able to deliver our membership service and benefits and to provide other products and services.  This will include name, address and contact details.
  • If you communicate with us requesting guidance or further information we will ask for information such as your name, e-mail address, telephone number and postal address (where applicable). We will use this information to respond to and communicate with you about your questions, comments or enquiry.
  • We will ask for your consent to use your name and email address to email you our free monthly email which contains relevant details about our products, special offers, and occasionally other information which we feel might be of interest to you.
  • If you have a complaint about one of our services we will normally require your name, contact details and relevant information about your concern, in order to be able to resolve the matter.

Disclosing information relating to a third party

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this notice.

Who do we share your data with?

 We sometime share your data with trusted third parties which include:

  • IT companies that support our website development and support other business related software.
  • Banking services to process payments.
  • Print and distribution processors.
  • Marketing companies that help us manage our marketing communications for example an e-newsletter platform, online survey and online learning journal provider.
  • Our insurance underwriter (only where applicable).

In some cases we may have a legal obligation to share your personal data with the following organisations:

  • If we are legally required to do so, for example, by a law enforcement agency, court or local government department.
  • To enforce or apply the terms and conditions of your contract with us;
  • If it is necessary to protect our rights, property or safety or to protect the rights, property or safety of others.
    If we transfer the management out or take over any other organisation or part of it (including us), in which case we may disclose your personal data.

How do we protect your data?

We take the security of your personal data seriously. We have internal policies and strict controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed and to prevent unauthorised access. Any payment transactions will be encrypted.

Where we engage third parties to process personal data on our behalf, they:

  • are obligated to comply with the requirements of data protection laws;
  • are obligated to only use the data for the purpose/s for which it was supplied;
  • are under a duty of confidentiality; and are required to implement appropriate technical and organisational measures to ensure the security of your data.

Where do we store your data?

All data you provide to us is stored on secure computers or servers located within the UK or European Economic Area. We may also store paper records in locked filing cabinets or locked cupboards.

Our third party processors will also store your data on secure IT systems which may be situated inside or outside of the European Economic Area. They may also securely store data in paper files.

Your credit card details are passed to a third-party payment processor. We do not retain your payment information.

For how long do we keep your data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Automated Decision Making

We may monitor, analyse, and compile statistical and performance information based on and/or related to your use of the services, in an aggregated and anonymised format.

We may also use your personal information to communicate with you about our products, services and promotions. This correspondence may be generated from your interest based on your sales profile and/or your enquiry.

Your rights

As a data subject, you have a number of rights. You can:

  • request to access and obtain a copy of your data on request;
  • request that we change incorrect or incomplete data; and
  • request that we delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;

Where we rely on consent to processing your personal data you can request to withdraw your consent at any time for example, you may choose to stop receiving one of our newsletters by clicking the unsubscribe link in any e-mail we send to you.

If you would like to exercise any of these rights, please contact please contact us.

How to ask questions about this notice

If you have any questions, comments or concerns about any aspect of this notice or how we handle your data please contact us.

How to contact the Information Commissioner Office (ICO)

If you are concerned about the way your data is handled and remain dissatisfied after raising your concern with us, you have the right to complain to the Information Commissioner Office (ICO). The ICO can be contacted at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or https://ico.org.uk/

Changes to this notice

We keep this notice under regular review. Any changes to this notice will be posted on our website, so that you may be aware of how we use your data at all times.

Date of this privacy notice

This privacy notice was last updated on 7 March 2019.

 

Cookies

A "Cookie" or tracer is an electronic file deposited on a terminal (computers, tablets, smartphones) and read when browsing a website, reading an email, installing or using software or a mobile application, whatever the type of terminal used.

By browsing this site, you agree to the use of cookies and other trackers. If you don’t accept our use of cookies, you can turn off cookies in your browser settings. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

All information collected will only be used to track the volume, type and configuration of traffic using this site, to develop its design and layout and for other administrative and planning purposes, and more generally to improve the service we provide to you.

For more information on the use, management and deletion of cookies for all browsers, we invite you to consult the following link All About Cookies http://www.allaboutcookies.org/

Google Services

Analytics

This website uses Analytics services from Google LLC. Google Analytics uses "cookies", which are stored on your computer, to help the website analyze how users use the site during their visit. The collected data (including your truncated IP address) is transmitted and stored on a server controlled by Google, located in the United States.

Google will use this information about your use of the website to generate reports on website activity for website operators and to provide other services relating to website activity and internet usage. Google will not link the IP address provided by your browser in Google Analytics to any other Google data.

Google will retain user and event data for 26 months.

You can deactivate the installation and use of Cookies by simply setting up your web browser. However, you will not be able to access all the functions of the site in an optimal way. If you wish to prevent the storage of personal data (including your IP address) and their use by Google, you can install the plugin: https://tools.google.com/dlpage/gaoptout 

For more information, please see the terms of use https://www.google.com/analytics/terms/us.html  and the privacy policy https://support.google.com/analytics/answer/6004245?hl=en  of Google Analytics.

reCAPTCHA

Our domain uses Google LLC's reCAPTCHA service to protect submissions and prevent spam on the site. It checks if you are a person to prevent certain features of the website from being abused by spam bots.

By filling out the forms using this plugin, you consent to sending your IP address and possibly other data required by Google for the reCAPTCHA service. Your data will be communicated to Google and used by their services. However, your IP address will first be truncated by Google in EU Member States - or in other states that are part of the European Economic Area agreement. In exceptional cases, your full IP address will be transmitted to a Google server in the United States and then subsequently truncated. Google will use this information to evaluate your use of this service. The IP address provided to reCAPTCHA through your browser will not be merged with any other Google data.

This data collection is subject to Google's Privacy Policy: https://policies.google.com/privacy?hl=en.